Add Help Desk Administrator role to Assigned Roles.Remove System Administrator role from Assigned role.To proceed with the configuration, follow the below steps: Configuration in Cisco Unity Connection: This role fits perfectly for the organisation who just want to give access to view configuration and basic authority to change password or unlock accounts. The privilege given to the user will have ability to view Unity Connection configuration but will not have privilege to modify the configuration except resetting Voicemail PIN or Unlocking the User Accounts. This access will be very basic access similar to Help Desk users. When working customers, some customer may ask you to give some of their employees Read-Only access for Cisco Unity Connection. Configure Read-Only Access Cisco Unity Connection
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